Study: Are you ready to strengthen the relationships and satisfaction of your B2B customers? There is now a lot of discussion in the media about how COVID-19 will affect the customer experience once companies stabilize again. What will change for corporate…
5 ideas for a personalized customer experience Companies are increasingly focusing their attention on a great customer…
How to close a deal with a client remotely even in uncertain times In the area of sales and negotiations, uncertainty and fear have spread…
How to set up live chat for your B2B customers More and more companies are using live chat to communicate regularly with…
Stay connected while working remotely - try Google Hangouts You may be familiar with Google products. Its search engine processes over…
Basic rules of telephone sales Are you new to sales? Do you have little or no experience? To a certain…
9 tips for cutting the average duration of one phone call in a contact centre The Average Handling Time (AHT) is a term that refers to the average…
Three signs that your customer service system isn't working well Sufficient attention must be paid to client service, because an…
Build your confidence in telesales in 5 steps Approaching prospects over the telephone is an everyday occurrence in most…
Telephone sales: How to engage a prospect with your first sentence Telephone selling is one of the toughest sales disciplines. The phone also…
4 resolutions for contact centres for the year 2019 A new year has begun and it's time to work on resolutions for 2019. When it…
How to earn a client's trust over the telephone When a business person or a customer service agent communicates with a…
Teams that communicate with clients over the phone require constant…
