The better the call centre manager is at taking care of the comfort, motivation and mental well-being of their employees, the better the results of the whole call centre. It doesn't matter if your call center engages in customer service, marketing, sales or research, its activity and efficiency are directly dependent on the psychological well-being and engagement of your employees. Fortunately, it often only takes little changes to improve the working environment. Here are seven tips on how you can boost the motivation of your call centre employees.
