Communication with angry and dissatisfied clients is one of the most challenging tasks in customer service. At the same time, however, it is a crucial task because the way a company handles a dissatisfied customer says a lot about the quality of the company and about how well its customer care processes are set up. Also, intense and difficult times make people insecure and frustrated and the number of desperate and dissatisfied clients might increase in the near future. This is why we are giving you several tips in this article on how to deal with dissatisfied and angry clients, how to calm them down and how to reach a solution that will benefit all parties involved.
