What is the key to building a large, long-lasting, loyal clientele? A good sales team is essential. Another necessity, especially when it comes to retaining current clients, is excellent customer service, which will not only help you raise the loyalty of current clients but will also help you grow your client base thanks to referrals. In this article, we will focus on what clients care about the most in customer service when they recommend a company to their friends, acquaintances and relatives.
