Six personal qualities every customer service agent must have The work in customer service is specific, and it requires special skills from employees, especially when it comes to personality. Not everybody meets these…
As a leader of a business team you must learn to accept change If you aren't flexible and able to adjust to today's turbulent world, you…
The 3 easiest types of prospects Leads can be divided into various categories according to a number of…
Why you can't be on autopilot during a business meeting Many business people have several business meetings a day, or make a lot of…
Are you worried when clients have objections? You should embrace them One of the most important phases of a business meeting with a client is…
5 tips for newbies on how to engage a prospect Are you new to business? A manual for newbies might be just what you need.…
It's no secret that being a great business person is partially a matter of…
Three things that turn your one-time clients into long-term ones The goal of a salesperson shouldn't be just to look for new clients, but…
The advantages of a heterogeneous business team Business managers often look for new team members that will “fit in” with…
E-commerce: Getting it right One of the biggest pitfalls of e-commerce is that there is no guarantee…
One of the best, and yet cheapest ways to address a large mass of potential…
How to earn a client's trust over the telephone When a business person or a customer service agent communicates with a…
6 tips on how to conduct assessment meetings with business team members Among the obligations of a business team manager is to communicate with…
