A new year has begun and it's time to work on resolutions for 2019. When it comes to contact…
When a business person or a customer service agent communicates with a client, they should always…
Teams that communicate with clients over the phone require constant motivation. No matter if it's…
In this article, we will show you the most effective tips on how to increase the productivity and…
Keeping emotions in check might be difficult when talking to certain clients. But still, it's…
Telephone selling can be a very efficient selling tool if the salesperson knows how to do it. New…
When calling leads, it quite often happens that the phone call does not go as planned. Stressful…
Even in B2B sales, the first contact with a prospect often happens over the phone. But the person…
A call centre agent in contact with clients cannot influence many things. But what they can have an…
