Knowing what your clients think is essential for successful customer service. Monitoring client…
As it has been said many times before, finding and acquiring a new client costs on average several…
Building a sense of mutual rapport is crucial in creating a bond between a company representative…
Finding a new client costs, on average, five times more money and effort than keeping a current one.…
Many companies have different departments for customer service and sales. Oftentimes, customer…
New companies that are just starting out don't have the advantages that established enterprises…
There's probably nothing more difficult in customer service than handling an angry client. The…
The world isn't perfect and miscommunication can happen between a client and your company. Then it's…
It is something that the sales specialists keep repeating all the time: Personalization is essential…
