What makes customer service great? It has been said many times before that for most clients, customer service and its quality are one of the defining factors that lead them to choose the company with…
Overcoming clients' objections in phone sales In any sales interaction, you must remove all doubts of the prospect, both…
3 customer service trends for 2017 What will the year 2017 be like in terms of customer service? What should…
10 best questions for an interview for a position in a call centre Are you a recruiter or a call centre manager?Then it is probably in your…
A view of the future of customer service Within customer care, it is always good to be one step ahead of your…
8 tips for closing a deal over the phone Are you selling over the phone but would like to have better numbers? Do…
4 mistakes of phone sales newbies For many companies telephone sales is still an important method of doing…
5 rules of modern customer service Thanks to technological progress and to changes in the expectations of…
5 tips on what you should do so your clients come back again For many companies, selling to current and past clients is a much more…
Treat clients positively and avoid the word "no" One thing can always be expressed in a number of ways. The words you use…
7 most common customer service mistakes With regard to the current competition of companies and products, it is…
4 ways of making your clients feel like part of the company Many companies are unable to make their clients involved in what is…
Several changes in call centre design can improve the agents' performances Have you ever thought about the ways in which our working environment…
