Unorthodox ways of getting to know how your clients think Every business person and service provider would be happy if they could see inside their clients' heads. Market research, group surveys, questionnaires and client…
The customer is always right. Does this really apply? "The customer is always right" is a well-known saying followed by many…
Is your customer service in ruins? 5 steps towards immediate improvement Have you become a new manager of a dysfunctional customer service team? Or…
4 rules of a modern-day call centre Technology continues to develop, the world is changing, expectations of…
Put more empathy in your customer service Customer service is largely defined by emotions. Clients call you not just…
Marketing in 2017: Ad blocking and customer experience More than 75% of marketers believe that ad blocking, which is becoming more…
6 phases of phone sales and their objectives Telephone sales as a selling technique has gained a very unpopular…
8 steps towards having a loyal clientele Who would not want loyal customers? But it does require an effort. Leading…
6 signs that your customer service needs improvement Is your system of customer care efficient? Are clients satisfied? It might…
4 trends that will dominate customer call centres in 2017 Hand in hand with the development of new technologies, customer service…
The best phone sales tips from 2016 As 2016 has now ended, there is no harm in going over the best and most…
Sounding natural while keeping to a script during a sales phone call Many salespeople and call centre supervisors don't like to use scripts.…
The never-ending customer service dilemma: Satisfied client, or satisfied company? Customer service newbies will reply to the question "What is the most…
