The relationship between a business person and a client is a delicate one. You have work on it with a view to the long term and to build a rapport. One way to get…
Selling effectively by telephone is a real art. But it is one that can be…
"Dead air time" during phone conversations with clients refers to a…
The year 2017 hasn't even come to a close, and yet we can already say what…
Telesales is a source of bad moods and stress for many salespeople. Stress…
No matter if you think of phone sales as a necessary evil or if you enjoy…
Managers responsible for customer service often can't see that a problem is…
When it comes to all the different types of sales, cold calling is by far…
There has already been a lot said in our articles about the importance of…
In some cases, it is necessary to go back to basics. So today we will…
Turning your customers into loyal customers is not easy. If your customer…
Customer care is crucial for client retention and building long-term…
Continuous client satisfaction and experience research should be part of…