Marketing – HR news

Článek v rámci předplatného 6 sentences that show empathy

The relationship between a business person and a client is a delicate one. You have work on it with a view to the long term and to build a rapport. One way to get…

Článek v rámci předplatného Four techniques of the best sellers over the phone

Selling effectively by telephone is a real art. But it is one that can be…

Článek v rámci předplatného How to avoid silent moments when talking to a client

"Dead air time" during phone conversations with clients refers to a…

Článek v rámci předplatného Trends in customer service that came to light in 2017

The year 2017 hasn't even come to a close, and yet we can already say what…

Článek v rámci předplatného 5 tricks to keep you from getting stressed when selling over the phone

Telesales is a source of bad moods and stress for many salespeople. Stress…

Článek v rámci předplatného Four steps towards perfecting your phone sales skills

No matter if you think of phone sales as a necessary evil or if you enjoy…

The five most common systemic errors in customer service

Managers responsible for customer service often can't see that a problem is…

Článek v rámci předplatného Five ways of making telephone sales more effective

When it comes to all the different types of sales, cold calling is by far…

Článek v rámci předplatného Tips on making customer service human

There has already been a lot said in our articles about the importance of…

Článek v rámci předplatného 6 top tips for excellent customer service

In some cases, it is necessary to go back to basics. So today we will…

Článek v rámci předplatného What to focus on to make your customers return to you

Turning your customers into loyal customers is not easy. If your customer…

Článek v rámci předplatného Save resources on customer service

Customer care is crucial for client retention and building long-term…

Článek v rámci předplatného Customer satisfaction questionnaires and the most common mistakes

Continuous client satisfaction and experience research should be part of…

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