How to avoid silent moments when talking to a client "Dead air time" during phone conversations with clients refers to a situation in which the company representative is doing something and there is a significant pause…
Trends in customer service that came to light in 2017 The year 2017 hasn't even come to a close, and yet we can already say what…
5 tricks to keep you from getting stressed when selling over the phone Telesales is a source of bad moods and stress for many salespeople. Stress…
Four steps towards perfecting your phone sales skills No matter if you think of phone sales as a necessary evil or if you enjoy…
Managers responsible for customer service often can't see that a problem is…
Five ways of making telephone sales more effective When it comes to all the different types of sales, cold calling is by far…
Tips on making customer service human There has already been a lot said in our articles about the importance of…
6 top tips for excellent customer service In some cases, it is necessary to go back to basics. So today we will…
What to focus on to make your customers return to you Turning your customers into loyal customers is not easy. If your customer…
Save resources on customer service Customer care is crucial for client retention and building long-term…
Customer satisfaction questionnaires and the most common mistakes Continuous client satisfaction and experience research should be part of…
5 traits of an excellent customer service Whether you work in a small family business or a big corporation, the way…
"Warm calling" in sales: what is it and how is it done? The term "cold calling" refers to blind prospecting – in other words,…
