Marketing – HR news

Is your customer service in good shape?

Sometimes the best way to push through some changes in your customer service is to contact your own organisation as a customer and see what kind of experience that…

Článek v rámci předplatného Four things you should ask in a survey for call centre customers

The success rate of a call centre and its individual agents can be measured…

Článek v rámci předplatného Four phases of burnout: How to diagnose burnout syndrome in time

Burnout syndrome affects all professions, but mostly those with high levels…

Článek v rámci předplatného 4 resolutions for call centres for 2018

The dynamics of call centres keep changing, as also do expectations of…

Several strategies to improve your client satisfaction

Do you wish to improve the efficiency of your system of customer care…

What should an ideal customer service look like?

There are many ways to look at customer service. No matter whether you…

Článek v rámci předplatného Guidelines to online chat with customers

As modern technologies keep developing, it's only logical that an…

"Call me after the holidays." How to react if a prospect refuses to talk before Christmas

Generally, the pre-holiday period is a slow one. Many people leave all…

Článek v rámci předplatného Advice for those who have blundered badly in customer service

Mistakes happen. This is natural. However, it is also natural that such…

Článek v rámci předplatného "Send it to my e-mail." How should you react to this request?

Many initial approaches to clients over the phone end up with the client…

Follow these 3 steps and you will never have another angry client

There are numerous articles on handling an angry customer. They deal with…

Článek v rámci předplatného Ten inspiring quotes about customer service

Customer service and its quality are increasingly important. Customers have…

Článek v rámci předplatného 5 tips on making your clients' lives easier

Many companies think about how to best meet the demands of their clients…

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