Sometimes the best way to push through some changes in your customer service is to contact your own organisation as a customer and see what kind of experience that…
Four things you should ask in a survey for call centre customers The success rate of a call centre and its individual agents can be measured…
Four phases of burnout: How to diagnose burnout syndrome in time Burnout syndrome affects all professions, but mostly those with high levels…
4 resolutions for call centres for 2018 The dynamics of call centres keep changing, as also do expectations of…
Do you wish to improve the efficiency of your system of customer care…
There are many ways to look at customer service. No matter whether you…
Guidelines to online chat with customers As modern technologies keep developing, it's only logical that an…
Generally, the pre-holiday period is a slow one. Many people leave all…
Advice for those who have blundered badly in customer service Mistakes happen. This is natural. However, it is also natural that such…
"Send it to my e-mail." How should you react to this request? Many initial approaches to clients over the phone end up with the client…
There are numerous articles on handling an angry customer. They deal with…
Ten inspiring quotes about customer service Customer service and its quality are increasingly important. Customers have…
5 tips on making your clients' lives easier Many companies think about how to best meet the demands of their clients…
