Perhaps no one likes it, it bothers us and we often experience it in the most inconvenient moments such as during a lunch. It's a sales call. From the perspective of…
Prepare a simple process that will change a routine into a nice job. The…
Voicemail messages can be just that first impression you make on a…
Performance management is one of the most pressing issues for call centre…
Sales calls are a regular part of the sales job. Sometimes, however, sales…
If a sales person is nervous about calling, there is usually for one of the…
Cold calling is a complete nightmare for many people. So let's start by…
If you monitor client satisfaction, and yet many clients tend to switch…
Customer service needs to be continously improved. Not only due to changing…
The holiday period proves the best in B2C, if your customer service really…
During the pre-Christmas period, companies are busy with crowds of…
An agency will do a lot for a client. But what if in terms of ROI you will…
Every company has or had a client with whom everyone hopes that if they…