How to overcome the fears of calling unknown people Cold calling is a term which is used in marketing for the practice of approaching someone who has not requested an offer. In telemarketing, this term denotes calling…
Customer service professions in the near future Customer service has been in a state of flux lately. Internet and…
The most common reason for losing a potential customer is letting him or…
Telemarketer's Ten Commandments The server CustomerThink.com published ten commandments that should be…
Ways to a better customer service In today's competition of companies, the client's satisfaction with…
How do you know you need new customers? You surly know how delicate matter it is when you are too dependent on one…
Working as a call center operator is mostly thankless and difficult. Both…
It happens in companies where sales and marketing work separately. It…
Do you know how to encourage the motivation of your call center agents…
Almost every non-negotiated sales or business call is probably…
If you focus on solving customers problems only after they turn to you, you…
Getting a new customer is ten times as expensive as retaining an existing…
How to improve morale in the contact center Frankly speaking, the position of workers in contact centers is not…
