Marketing – HR news

Článek v rámci předplatného How a first-time buyer is made into a loyal client

From a purely statistical point of view, the chance of losing your customer to the competition in the first year is twice as high as in following years. It is…

10 tips on how to monitor the quality of calls efficiently

Monitoring the performance of your call center employees is not just about…

Článek v rámci předplatného How to throw your customer feedback away

Most companies want to know what their customers think. Therefore, they…

Článek v rámci předplatného 6 tips on how to achieve ideal customer service

The Salesopedia server has recently published a list of six tips on how to…

The ultimate CRM objective: to surprise and delight customers

Imagine that you are travelling to the same hotel for the fourth time this…

You shouldn't copy your competition. However...

Every advice says that you are yourselves on social media, and therefore…

Článek v rámci předplatného Innovative tips on how to engage your customers

Customer service is a long-term dedication. The customer needs to feel that…

A call center agent's dictionary

There are always several ways to say the same thing. It is the task of the…

Is your website really working?

You have a beautiful website up and running, so why should it not be…

5 things to do after you close a deal

Článek v rámci předplatného 5 things to do after you close a deal

Your role of a salesperson does not end with the client signing the…

Do you want people registering on your website? Let them do it via social networks

The more user information a website possesses, the better consumer…

Článek v rámci předplatného 5 ideas on how to enliven monotonous work at a call center

A string of calls or an occasional conversation with a very dissatisfied…

Článek v rámci předplatného 15 tips on how to reduce the average length of phone calls in your call center

The CallCentreHelper server presented tips on how to significantly increase…

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