How to react to excessive demands from an unreasonable client The saying “The customer is always right” is not always true. Some clients want to get as much as possible for themselves out of your product or services and they…
How to have satisfied customers What is the key to building a big group of long-lasting, loyal clientele?…
How to prepare for a B2B call with a prospect Even in the era of LinkedIn, e-mails and other forms of communication,…
Ten stats about customer service that you should know Customer service is the be-all and end-all of any successful business. And,…
Key traits of a successful customer service agent Customer service requires people with a certain attitude. Though some…
Seven phrases to avoid when communicating with clients One thing can be said in many different ways. And, when interacting with…
How to apologise effectively and with dignity An apology from a company to a client is often necessary. If you as a…
How to distinguish yourself from competition when calling clients Virtually any form of selling in itself involves telephone contact with…
Six rules of successful customer service communication with clients There are too many unnecessary misunderstandings and negative situations in…
Make your brand the one people love Getting customers to see your solution as the best on the market is…
5 ways to increase customer loyalty To gain the loyalty of customers today, you first need to develop a strong…
Optimize customer service costs with visual assistance Service organizations are constantly proposing innovative ways to reduce…
3 trends in customer care this year According to the NICE inContact Customer Experience (CX) Transformation…
