Basics of dealing with an angry customer From time to time, every salesperson or customer service representative encounters an angry customer. Though you should do your best to try to prevent such…
6 tips on how to motivate customer service employees and have happy customers Engaging company employees that are in direct contact with clients is the…
Three examples of how not to start a conversation with a prospect during telesales The introductory sentence of your phone conversation with a prospect is the…
Tips on how to get a loyal clientele What is the key to building a large, long-lasting, loyal clientele? A good…
When a customer gets angry: Three tips on handling the situation An angry client poses a big challenge for a customer service…
Basic advice to those who sell over the phone Telephone sales still has its place in business, and it can teach those who…
How to prepare high-quality scripts for telephone sales Why are scripts for call center agents important? The main reason is that…
Five deadly sins of customer service Customer service plays a key role in customer loyalty. In the worst…
The most common mistakes when selling over the phone It is no coincidence that phone sales remains one of the top sales…
Three tips on how to achieve a loyal clientele What is the key to building a long-lasting, loyal, large clientele? A good…
How to react to excessive demands from an unreasonable client The saying “The customer is always right” is not always true. Some clients…
How to have satisfied customers What is the key to building a big group of long-lasting, loyal clientele?…
How to prepare for a B2B call with a prospect Even in the era of LinkedIn, e-mails and other forms of communication,…
