What (not) to do if you encounter an angry customer in customer service This is a tricky question that has gone hand in hand with customer service probably since its birth: When a client gets angry, starts yelling and behaving in an…
Four things modern clients expect from quality customer service When it comes to customer service, it is always a good idea to stay one…
Do you want to have loyal and happy clients? Here are 5 things you can do to achieve that There is no simple guide on how to be successful against your competition.…
How can you tell if your customer service is not good enough? By these six signs Is your system of customer care efficient? Are clients satisfied? It might…
Five tips on how to increase the loyalty of your clients In most cases, retaining a client is simpler, cheaper and less time-…
Mistakes you can't make when talking to clients over the phone Despite the limits set on phone sales by GDPR many years ago, the phone…
Eight steps towards increasing customer loyalty through customer service Customer care is the alpha and omega of client satisfaction. It starts with…
Every successful sales call goes through these six phases Telephone sales as a selling technique achieved a very unpopular reputation…
No angry clients: How to provide customer service that will make your customers happy An angry client who is screaming at a receptionist or at another company…
No more fear of selling over the phone: How you can increase your success rate in five steps When considering all the different types of sales, cold calling is by far…
Do you dislike phone sales? Four tips on how to enjoy it more (and also get more customers) Despite being inevitabile and irreplaceable, phone sales is very unpopular…
Build a client-centric customer service in six steps What is the ultimate goal of customer service? To create a corporate…
More satisfied clients and employees: Not-so-obvious advantages of having excellent customer service It is a well-known fact that customer service plays an important role in…
