9 ideas for improving a call center's performance A contact center's results are very much dependent on who the leader is and on the agents' mental state. The role of phone operators is very difficult, because they…
6 tips for sellers over the phone Sales is the engine of all business. And though telesales might seem…
Comments on your product: How to use them to your advantage Comments, either public (websites, discussions) or non-public (closed…
Sometimes a phone call with a client or prospect takes an unexpected…
5 tips for making a script for call center agents Why are scripts for call center agents important? Because they can…
4 tips for retaining clients which really work In most cases, retaining a client is simpler, cheaper and less time-…
5 problems that will definitely drive a client away Gaining clients is one thing; retaining them is another. The former can be…
4 things you must never say to a client The client-salesperson relationship has its rules and making a professional…
Do you know when it is time to ditch a customer? Most sales literature and training focuses on techniques used in the…
Do not ask clients if they have a minute for you It is a typical question that we hear, in various forms, repeatedly in…
5 basic tips for those who sell over the phone Cold calling is not the most effective sales method. Nonetheless, it still…
4 tips on deepening the client-company relationship These days, clients are just one mouse click away from switching to…
3 ways of pre-empting angry clients An angry client who is screaming at a receptionist or at another company…
