Treat clients positively and avoid the word "no" One thing can always be expressed in a number of ways. The words you use and, on the contrary, those you avoid influence greatly how the addressee will receive your…
7 most common customer service mistakes With regard to the current competition of companies and products, it is…
4 ways of making your clients feel like part of the company Many companies are unable to make their clients involved in what is…
Several changes in call centre design can improve the agents' performances Have you ever thought about the ways in which our working environment…
Inside sales: Problem solving is crucial Cloud technology is destroying departmental silos today. Therefore, sales…
Timing phone calls: How to do it To most salespeople, communication over the phone plays an important role…
5 things you must do at the end of a phone call with a client Phone sales has its own specifics, given by the limitations of remote…
Some companies can keep clients all their lives. How do they do it? Despite the harsh competition in all business fields, some companies are…
7 ideas for a better call centre Working in a call centre can sometimes be tedious, mentally challenging and…
Do you follow telesales etiquette? Every human interaction has its own set of rules and in this respect …
9 ideas for improving a call center's performance A contact center's results are very much dependent on who the leader is and…
6 tips for sellers over the phone Sales is the engine of all business. And though telesales might seem…
Comments on your product: How to use them to your advantage Comments, either public (websites, discussions) or non-public (closed…
