Companies are increasingly focusing their attention on a great customer experience. Here are some tips that can help you.
Is your organization reducing investment in customer experience programs…
Statistics show that acquiring a new customer can be five to twenty-five…
The dawn of a new decade always gives us the opportunity to evaluate the…
In the area of sales and negotiations, uncertainty and fear have spread…
More and more companies are using live chat to communicate regularly with…
You may be familiar with Google products. Its search engine processes over…
Communication with angry and dissatisfied clients is one of the most…
B2C business has changed in the past several years significantly due to…
Every salesperson must be able to admit to making a mistake, for instance,…
Having loyal clients who bring long-term profit, and not having to…
Customer service is sometimes like slacklining. You can do everything well…
In customer service, the ability of company representatives to empathize…