4 ways of exceeding the client's expectations in customer service Customer service is often the key factor that is essential in how customers perceive your company and how loyal they are to you in the long run. Even a great product…
How to achieve exceptional customer service (2/2) If you want your customers to be happy, you should focus on how you treat…
How to achieve exceptional customer service (1/2) Customer service professionals should be trained and coached to become…
How can you increase client loyalty without a loyalty program? A classic way of increasing client loyalty is a loyalty program that makes…
5 points that require customary service and business department to cooperate In some companies, customer service is provided directly by salespeople; in…
Six steps to having loyal clients Client retention, i.e. keeping customers, is one of the most efficient ways…
How to reject a client's excessive requests without losing them There are clients who, if you complied with everything they ask for, would…
Loyalty program for your clients: What you should and should not do Creating a loyalty program can greatly boost client retention and loyalty.…
Basic rules of telephone sales Are you new to sales? Do you have little or no experience? To a certain…
10 customer service statistics you should know We all know that customer service is crucial for clients and their…
9 tips for cutting the average duration of one phone call in a contact centre The Average Handling Time (AHT) is a term that refers to the average…
Five steps towards setting up an efficient customer care system Customer service is one of the keystones of a successful and efficient…
How can you detect whether a client is profitable or not? When it comes to clientele, there is a general 20-80 rule, which means that…
