There are myths about everything, and customer service isn't an exception. Some of these myths are so toxic that they can be quite fatal, not only for customer…
„Mystery shopping“ and other non-traditional ways of improving customer service Who wouldn't want loyal clientele? Getting a large number of new customers,…
Teams that communicate with clients over the phone require constant…
Good customer service agents do their duties responsibly, they get to work…
4 ways of improving the loyalty of your clientele Among the main goals of business departments and customer service agents…
How to be in a client's good graces again through customer service Keeping clientele and strengthening their loyalty are among the essential…
Seven tips on how to improve listening to clients over the telephone One of the most important skills customer service agents must have is the…
Tips for increasing the productivity of a telephone contact center In this article, we will show you the most effective tips on how to…
How to make questions for a customer satisfaction survey questionnaire Knowing what your clients think is essential for successful customer…
Four steps towards keeping your clients As it has been said many times before, finding and acquiring a new client…
4 examples of putting empathy and authenticity into your communication with clients Building a sense of mutual rapport is crucial in creating a bond between a…
Seven strategies of client retention Finding a new client costs, on average, five times more money and effort…
Why you shouldn't underestimate the connection of customer service to sales Many companies have different departments for customer service and sales.…
