Marketing – HR news

The five worst myths about customer service with fatal consequences

There are myths about everything, and customer service isn't an exception. Some of these myths are so toxic that they can be quite fatal, not only for customer…

Článek v rámci předplatného „Mystery shopping“ and other non-traditional ways of improving customer service

Who wouldn't want loyal clientele? Getting a large number of new customers,…

Eight innovative ideas for improving the performance of call centre agents

Teams that communicate with clients over the phone require constant…

Six deadly sins of dealing with an angry client

Good customer service agents do their duties responsibly, they get to work…

Článek v rámci předplatného 4 ways of improving the loyalty of your clientele

Among the main goals of business departments and customer service agents…

Článek v rámci předplatného How to be in a client's good graces again through customer service

Keeping clientele and strengthening their loyalty are among the essential…

Článek v rámci předplatného Seven tips on how to improve listening to clients over the telephone

One of the most important skills customer service agents must have is the…

Článek v rámci předplatného Tips for increasing the productivity of a telephone contact center

In this article, we will show you the most effective tips on how to…

Článek v rámci předplatného How to make questions for a customer satisfaction survey questionnaire

Knowing what your clients think is essential for successful customer…

Článek v rámci předplatného Four steps towards keeping your clients

As it has been said many times before, finding and acquiring a new client…

Článek v rámci předplatného 4 examples of putting empathy and authenticity into your communication with clients

Building a sense of mutual rapport is crucial in creating a bond between a…

Článek v rámci předplatného Seven strategies of client retention

Finding a new client costs, on average, five times more money and effort…

Článek v rámci předplatného Why you shouldn't underestimate the connection of customer service to sales

Many companies have different departments for customer service and sales.…

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