Many salespeople and companies still use the same behaviour patterns as everyone else when communicating with clients. But generally accepted concepts, such as…
The preparations you make prior to a sales call are not the only thing that…
Negotiation skills are very important not only in your professional life,…
Controlling a situation means acting in a way that is both assertive and…
This is an eternal question in sales. The potential customer does not…
Introverts do not live in complete isolation; they are, however, rather…
Nicola Cook, MD of the Shortcuts consultancy company, dealing with …
"I have had other offers as well." "I would like to browse some more." "I…
"I am not interested" is a frequent objection that many salespeople do not…
Key accounts are not just ordinary customers. A truly professional B2B…
Every salesperson should be able to persuade individuals or groups of…
Gestures, movements, body postures or facial expressions: these indicators…
The first meeting with a client is by far the most important, but there is…