Marketing – HR news

3 steps towards customer service that exceeds clients' expectations

Customer service is one of the main factors influencing the satisfaction of your clients. This is why you must pay sufficient attention to it and ideally use it to…

Článek v rámci předplatného How to regain your client's trust after a slip up

Customer service is a complex of multiple tasks and there is a lot of room…

Článek v rámci předplatného Four steps towards retaining your millennial customers

Nowadays the oft-mentioned millennials form the most lucrative demographic…

2019: What trends in digital marketing can we expect? (1/2)

Digital marketing will go through a revolution. Digital advertising…

Článek v rámci předplatného How to react to positive and negative comments of clients

A presence on social networks is a must these days, which is why your…

Three customer service horror stories

Nobody's perfect and even customer service agents can make a small mistake…

Článek v rámci předplatného Five ways to improve your customer service immediately

Customer care is one of the dominant factors in how clients evaluate…

The customer is always right? Not really

Probably everyone knows the saying “the customer is always right”. In…

Článek v rámci předplatného Five characteristics of customer service that ensure a loyal clientele

Regarding competition in all types of business, and the fact that finding a…

Is your customer service in good shape?

Sometimes the best way to push through some changes in your customer…

Článek v rámci předplatného Four phases of burnout: How to diagnose burnout syndrome in time

Burnout syndrome affects all professions, but mostly those with high levels…

Several strategies to improve your client satisfaction

Do you wish to improve the efficiency of your system of customer care…

What should an ideal customer service look like?

There are many ways to look at customer service. No matter whether you…

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