Marketing – HR news

Článek v rámci předplatného How to achieve a better experience for clients with your customer service

Customer service is the front line where your clients most often meet the representatives of your company. It's a window into how your company works and how it…

Článek v rámci předplatného Six traits that a customer service agent must have

Being on the frontline and dealing with clients is a job that requires…

Článek v rámci předplatného Three signs that your customer service system doesn't work well

Sufficient attention must be paid to client service, because an…

Článek v rámci předplatného Steps towards retaining top clients

In addition to seeking new business opportunities, customer retention is…

Článek v rámci předplatného Four tips on what a chat between a company and a client should be like

Customer service is continuously evolving. Among other things, there are…

Článek v rámci předplatného Six personal qualities every customer service agent must have

The work in customer service is specific, and it requires special skills…

Článek v rámci předplatného Learn to detect signals that a client is planning to leave

There might be a number or reasons for a client's decision to leave you and…

Článek v rámci předplatného Customer service that will make clients love your company

As it has been said many times on this website, customer service is…

The five worst myths about customer service with fatal consequences

There are myths about everything, and customer service isn't an exception.…

Článek v rámci předplatného „Mystery shopping“ and other non-traditional ways of improving customer service

Who wouldn't want loyal clientele? Getting a large number of new customers,…

Six deadly sins of dealing with an angry client

Good customer service agents do their duties responsibly, they get to work…

Článek v rámci předplatného 4 ways of improving the loyalty of your clientele

Among the main goals of business departments and customer service agents…

Článek v rámci předplatného How to be in a client's good graces again through customer service

Keeping clientele and strengthening their loyalty are among the essential…

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