3 trends in customer care this year According to the NICE inContact Customer Experience (CX) Transformation Benchmark study, companies have been rapidly increasing their investments this year to…
How to help your sales team sell smarter and increase sales Sales professionals learn at the beginning of their careers that if they…
Work on your brand's reputation. Here are 3 tips on how to do it Your reputation is affected by many factors, including primary marketing…
Creativity and customer experience - the key to customer reintegration after the pandemic? New UK research suggests that the time has come to change our view of the…
12 best practices to increase the level of your client services (4/4) Customers expect companies to continuously improve the level and…
12 best practices to increase the level of your customer service (3/4) Customers expect companies to continuously improve the level and…
12 best practices to increase the level of your client services (2/4) Customers expect companies to continuously improve the level and…
12 best practices to increase the level of your client services (1/4) Customers demand an ever-improving level and availability of service. With…
6 ways COVID-19 changed omnichannel marketing The ability of organizations to successfully exploit marketing channels…
Three tips for dealing with clients in the transition to the "new normal" Very often you don't hear from clients what you have done well, but you…
Study: Are you ready to strengthen the relationships and satisfaction of your B2B customers? There is now a lot of discussion in the media about how COVID-19 will…
Robots will not replace a human in customer service, nor will a pandemic change that In recent months, the market has seen a huge increase in the use of digital…
COVID-19 is changing the purchasing behavior of your target customers "We live in unprecedented times." This is probably a sentence you have…
