Some companies can keep clients all their lives. How do they do it? Despite the harsh competition in all business fields, some companies are still able to retain clients more or less their entire life. When offers are plentiful, a…
Comments on your product: How to use them to your advantage Comments, either public (websites, discussions) or non-public (closed…
4 tips for retaining clients which really work In most cases, retaining a client is simpler, cheaper and less time-…
5 problems that will definitely drive a client away Gaining clients is one thing; retaining them is another. The former can be…
4 things you must never say to a client The client-salesperson relationship has its rules and making a professional…
Do you know when it is time to ditch a customer? Most sales literature and training focuses on techniques used in the…
4 tips on deepening the client-company relationship These days, clients are just one mouse click away from switching to…
3 ways of pre-empting angry clients An angry client who is screaming at a receptionist or at another company…
3 tips for having fewer dissatisfied customers There are many tips on how to deal with an angry customer. But following…
Turn a one-off client into a loyal customer Bringing new clients to your company is both good and necessary. But it…
5 basic things that will keep your clients from leaving There is no simple guide on how to be successful among your competition.…
6 steps to creating a customer-centred corporate culture What is the ultimate goal of customer service? To create a corporate…
6 ideas for making a good impression on a client It's no surprise that the outcome of a sale and customer satisfaction…
