The never-ending customer service dilemma: Satisfied client, or satisfied company? Customer service newbies will reply to the question "What is the most important task of customer care?“ by saying it is customer satisfaction. The more…
What makes customer service great? It has been said many times before that for most clients, customer service…
3 customer service trends for 2017 What will the year 2017 be like in terms of customer service? What should…
A view of the future of customer service Within customer care, it is always good to be one step ahead of your…
5 rules of modern customer service Thanks to technological progress and to changes in the expectations of…
5 tips on what you should do so your clients come back again For many companies, selling to current and past clients is a much more…
7 most common customer service mistakes With regard to the current competition of companies and products, it is…
4 ways of making your clients feel like part of the company Many companies are unable to make their clients involved in what is…
Some companies can keep clients all their lives. How do they do it? Despite the harsh competition in all business fields, some companies are…
Comments on your product: How to use them to your advantage Comments, either public (websites, discussions) or non-public (closed…
4 tips for retaining clients which really work In most cases, retaining a client is simpler, cheaper and less time-…
5 problems that will definitely drive a client away Gaining clients is one thing; retaining them is another. The former can be…
4 things you must never say to a client The client-salesperson relationship has its rules and making a professional…
