4 tips on making your brand more personal The product brand you offer and the way clients perceive it are closely connected to how well your products sell. And by brand, we do not just mean a logo or a…
Chat in numbers: A short history and reasons to employ it Chat is not just another communication channel used when communicating…
Is the saying "The customer is always right" still valid? The core of customer service has shifted in the last a few years. With the…
How the 4 major expectations of customers have changed over time For a company's sales activities and customer service to work efficiently,…
Global customer service trends for the year 2016 Increased use of developments in technologies, automation, mobile…
How to do more with less: Excellent customer service for little costs Customer service is crucial to how clients see your brand and perceive your…
5 steps enabling you to resolve any customer complaint Regardless of whether it is an internal or external customer, you need to…
The key to customer satisfaction: Employee engagement The level of engagement of company employees that are in direct contact…
4 rules for creating a successful loyalty programme As the EyesOnSales server informs, the Starbucks chain recently launched a…
4 steps towards a trouble-free relationship with your client Similar to interpersonal relationships, the interaction between a…
3 tips on building client communities Building a clientele which is willing ceaselessly to interact with the…
8 tips on how to increase client satisfaction Last month, the British server CallCentreHelper published an interesting…
6 tips on how to apologize to a client with grace Everyone makes mistakes sometimes. Even though we do our best, from time to…
