Creating a community on a social network? Just a myth As social networks such as Facebook, LinkedIn or Twitter grow, companies are increasingly interested in interacting with their customers and prospects on these…
"I want everything now!" The specifics of young clients A new generation has now reached productive age a different generation…
9 features of excellent customer service Even though prices and quality of products play a crucial role in every…
Four steps towards perfecting VIP customer care Did you know that for most companies the top 20% of their clientele…
5 phrases to avoid when dealing with customers Do you want to discourage customers once and for all? Then do not respond…
Freshen up your approach to sales Spring is coming, so it is good to freshen up your selling strategy and…
Even the best customers can get into financial problems from time to time…
5 reasons to attend trade fairs Do you think about whether or not to attend trade fairs? They have their…
Make business travel as effective as possible Business travel is an effective way of cooperating with new clients,…
How to recognise whether your gifts have a positive impact Do you give your clients Christmas gifts, or other gifts, but do not know…
Keeping existing customers is much cheaper than acquiring new ones. Every…
5 situations that tell you it's time to break off cooperation with a client Do you have a bad feeling about cooperating with a client? There can be …
Create truly personalized offers Research shows that "classic" personalisation in sales does not meet the…
