Is the client profitable or not? By definition, the aim of any enterprise and any company is to find the ideal ratio between the costs of production/service provision and the profit from customers.…
Excellent customer service and creating a quality brand There is a term in English that has started to be used by professionals in…
Meet the typical client of the near future Society keeps changing. Marketers, salespeople and customer service…
5 ways to successfully handle the unreasonable requirements of a demanding client Fortunately, the saying The customer is always right is not true if it…
How to ensure customer loyalty In the uncompromising competition which exists in virtually all fields of…
How to respond to negative online customer reviews Forbes.com has recently informed its readers that 90% of customers say that…
Do you make a good impression on your clients? Ask yourself these 10 questions Do you make a good impression on your customers? Unfortunately, clients…
Creating a community on a social network? Just a myth As social networks such as Facebook, LinkedIn or Twitter grow, companies…
"I want everything now!" The specifics of young clients A new generation has now reached productive age a different generation…
9 features of excellent customer service Even though prices and quality of products play a crucial role in every…
Four steps towards perfecting VIP customer care Did you know that for most companies the top 20% of their clientele…
5 phrases to avoid when dealing with customers Do you want to discourage customers once and for all? Then do not respond…
Freshen up your approach to sales Spring is coming, so it is good to freshen up your selling strategy and…
