If you focus on solving customers problems only after they turn to you, you do not do it well. Is not it better to address the concerns of your clients proactively,…
Getting a new customer is ten times as expensive as retaining an existing…
The right questions to receive customer feedback If you monitor client satisfaction, and yet many clients tend to switch…
Customer service needs to be continously improved. Not only due to changing…
The holiday period proves the best in B2C, if your customer service really…
5 most common mistakes in customer service During the pre-Christmas period, companies are busy with crowds of…
When it's time to get rid of your client An agency will do a lot for a client. But what if in terms of ROI you will…
Every company has or had a client with whom everyone hopes that if they…
What to keep in mind for online customer support Online customer service (online chat) is becoming increasingly popular with…
Unhappy customers can be divided into a group of those, who leave in…
Aftersales service is key to maintaining customers Varicent Software announced the results of a five-year analysis, which…
Don't lose your angry customer Sooner or later it just happens: Something goes wrong and it makes your…
Pro-active approach increases customer loyalty Relationships with customers can be enhanced by a firm's pro-active…
