Sometimes a phone call with a client or prospect takes an unexpected direction and the person starts confiding in you. They can either be angry that something is not…
A good, pro-active attitude on the part of a salesperson is at the core of…
As this is the time of holidays and vacation, many people are relaxing and…
These days, a quality web presentation is an indispensable part of any…
Most of the advice you find on this self-learning server may be applied…
Why are scripts for call center agents important? Because they can…
In most cases, retaining a client is simpler, cheaper and less time-…
In business we're often faced with a decision that must be made…
Gaining clients is one thing; retaining them is another. The former can be…
Thank goodness for the mistakes made in the past by less successful…
The client-salesperson relationship has its rules and making a professional…
In an age of social networks and direct marketing, the good old e-mail…
Every salesperson has experienced a client who, after a while, makes the…