Business people often ask what they should say to clients in order to be successful. However, this question is wrong. What is much more important is what you ask the…
In marketing, know-how is everything. This is why if there are effective…
A contact center's results are very much dependent on who the leader is and…
Sales is the engine of all business. And though telesales might seem…
Negotiating is a process during which it is necessary to find a compromise…
Comments, either public (websites, discussions) or non-public (closed…
Anybody who has gone through a phase of downswing knows the struggle.…
Sometimes a phone call with a client or prospect takes an unexpected…
A good, pro-active attitude on the part of a salesperson is at the core of…
As this is the time of holidays and vacation, many people are relaxing and…
These days, a quality web presentation is an indispensable part of any…
Most of the advice you find on this self-learning server may be applied…
Why are scripts for call center agents important? Because they can…