4 trends that will dominate customer call centres in 2017 Hand in hand with the development of new technologies, customer service keeps improving. And in the upcoming year it will reach yet another level. Here we describe…
Build rapport with a prospect in three steps Unfortunately, many deals do not end well simply because the salesperson…
Every salesperson have downturns. How can you overcome them? A downturn is a common occurrence in all sales professions and in all…
The best phone sales tips from 2016 As 2016 has now ended, there is no harm in going over the best and most…
5 original ways to engage Internet users Internet users are a specific group. For many companies, the difference…
How to recognise you are dealing with a decision maker When you go to eat alone, it usually takes only a moment to decide where to…
Main sales trends for 2017 We offer a preview of the main trends in sales for 2017. We recommend you…
Sounding natural while keeping to a script during a sales phone call Many salespeople and call centre supervisors don't like to use scripts.…
4 ways of building and keeping a good career in sales The career of a professional salesperson is a tough one. You must keep…
Resolution for 2017: Shoot a viral marketing video What is the best, cheapest and easiest way to address as wide an audience…
The never-ending customer service dilemma: Satisfied client, or satisfied company? Customer service newbies will reply to the question "What is the most…
Search engine optimisation: 3 trends for 2017 The necessity to keep track of the latest developments and avoid being…
Inbound leads: a blessing you need to work on It really is great: someone identified a business problem and found you on…
