Sometimes the best way to push through some changes in your customer service is to contact your own organisation as a customer and see what kind of experience that…
Four things you should ask in a survey for call centre customers The success rate of a call centre and its individual agents can be measured…
Successful women in sales don't copy men Women generally possess many traits that make them naturally superior to…
Ten quotes that will motivate you instantly The work of a salesperson and its efficiency is to a large extent dependent…
Four phases of burnout: How to diagnose burnout syndrome in time Burnout syndrome affects all professions, but mostly those with high levels…
Do you want to appear confident and trustworthy? Mind your words It's a well-known fact that the personality of the salesperson is much more…
Salespeople are often victims of „burnout“ syndrome. One of the reasons is…
Did you know that even small businesses can sell to top companies? The goal of many new or small companies is clear: To sell as many products…
To earn the respect of others, you must first respect yourself To be a successful business person means being a consultant and a respected…
4 resolutions for call centres for 2018 The dynamics of call centres keep changing, as also do expectations of…
Do you wish to improve the efficiency of your system of customer care…
What to do when a client is considering numerous proposals Only rarely does a customer come to the first salesperson and just buy…
A personal brand. Every salesperson who wants to be successful should work…
