Build a client-centric customer service in six steps What is the ultimate goal of customer service? To create a corporate culture that has the client at its very center and where all components of the company work…
3 tips on how to find your own, high-quality leads Many businesspeople focus on quantity rather than quality when it comes to…
More satisfied clients and employees: Not-so-obvious advantages of having excellent customer service It is a well-known fact that customer service plays an important role in…
Tips for salespeople seeking clients for a new start-up Establishing business activities for start-ups can be a little frustrating…
You can only sell by appealing to feelings: Tips on how to engage prospects on an emotional level Making an impression on the client on an emotional level is a key task of a…
How to help your prospect overcome the status quo using the question „Why“? The status quo and routine are enemies of sales. Both on the part of…
5 ways to show a B2B prospect you respect them and thus earn their trust Respecting a prospect should be automatic in every sale. This is why it's…
Two personal traits that most often keep salespeople from succeeding Success in business is a combination of many different factors. The biggest…
Three tips for young workers at the beginning of their careers Everybody dreams of a good career, a big income and an interesting job.…
Do you want to earn trust of a prospective customer? Eight tips on how to do that Building rapport is one of the crucial tasks of every salesperson. Whatever…
„Word of mouth”: How to make your clients recommend you to their acquaintances What is „word of mouth“? It is a form of marketing when clients recommend a…
Logic, emotions and empathy in customer service: Tips on how to improve your customer care Customer service is largely defined by emotions. Clients call you not just…
Three best phrases to initiate a B2B sales meeting In many cases the result of a business meeting is decided in the very first…
