Logic, emotions and empathy in customer service: Tips on how to improve your customer care Customer service is largely defined by emotions. Clients call you not just to solve a certain problem, but also to complain, to calm down, to share their problems…
Three best phrases to initiate a B2B sales meeting In many cases the result of a business meeting is decided in the very first…
When a prospect says that they need to think the offer through. What should you do next? This a frequent way the prospect rejects the offer of a salesperson without…
What not to ask: Questions you should not ask during a sales meeting Suitable questions are important for the success of a business meeting, but…
Keeping promises: A sales tool for both salespeople and customer service agents Even in the current age of computers, new technologies and available data,…
Trouble achieving success in B2B sales? We know what you're likely doing wrong Do you feel like your offer is interesting and your clients need your…
If you want to sell anything to a prospect, don't overwhelm them with information As a famous study by Microsoft states, the average person has an attention…
So what if you're an older salesperson? It has its benefits We usually imagine the typical salesperson as a young man, ambitious and…
How to compete, as a start-up, with the marketing of established competitors Many new entrepreneurs and start-ups have a unique solution to offer that…
Qualitative and quantitative added value: How to use it in sales In any business sector, you will always be in constant battle with your…
How to build a strong personal brand and “sell” yourself better There is a saying that a good salesperson is able to sell absolutely…
What financial resources does the client have at their disposal? Questions to help you find out The question of budget is crucial for everyone involved in a business…
Four pieces of advice on how to offer clients a new, not yet established product Selling a new, unprecedented product to clients in an efficient way is in…
